Benefits of Sales Force Automation – Part One
The sales function of any organization is one of the most important business functions, if not the most important. The...
CRM
Lead Nurturing Practices that Lead to Success – Part Two
In the previous post, we saw how engagement and customer development can help us nurture our leads and bring them...
Lead Nurturing Practices that Lead to Success – Part One
Lead nurturing is as important an activity as the others in the sales funnel, if not more. So what if...
Aren’t Internal Customers as Important as External Customers? – Part Two
Last week, we saw how lack of proper communication can hurt internal customer service in an organization. Continuing from there,...
Aren’t Internal Customers as Important as External Customers? – Part One
In any organization, no one person or one business function can run the entire show or claim to provide for...
Essential Customer Service Skills your Employees Should Have – Part Two
Continuing from last week, here are some more skills your customer-facing employees must possess. Quick thinking: Not all customers are...
Essential Customer Service Skills your Employees Should Have – Part One
Regardless of the industry you operate in or the products or services you offer, there are several essential skills that...
Communicating Effectively with your Customers and Prospects – Part Two
How you communicate with your prospects and customers, as noted in the previous post, has a direct impact on the...
Communicating Effectively with your Prospects & Customers – Part One
Communication is perhaps the most important factor that affects an organization’s growth. This effect can be either positive or negative...
