Aren’t Internal Customers as Important as External Customers? – Part One
In any organization, no one person or one business function can run the entire show or claim to provide for...
CRM
Essential Customer Service Skills your Employees Should Have – Part Two
Continuing from last week, here are some more skills your customer-facing employees must possess. Quick thinking: Not all customers are...
Essential Customer Service Skills your Employees Should Have – Part One
Regardless of the industry you operate in or the products or services you offer, there are several essential skills that...
Communicating Effectively with your Customers and Prospects – Part Two
How you communicate with your prospects and customers, as noted in the previous post, has a direct impact on the...
Communicating Effectively with your Prospects & Customers – Part One
Communication is perhaps the most important factor that affects an organization’s growth. This effect can be either positive or negative...
Improving Collaboration between Sales & Marketing – Part Two
This is a continuation of the previous post where we touched on the importance of collaboration between an organization’s sales...
Improving Collaboration between Sales & Marketing – Part One
However good the product or service might be or however good the team is, the performance of any business is...
Online CRM Software: Getting Salespeople Onboard
Even though it benefits them the most, salespeople can sometimes be very reluctant to regularly use online CRM software due...
Making Salespeople More Productive – Part Two
In the last post, we saw the different issues that caused salespeople to waste their time and kept them from...
