Digital Transformation of the Customer Relationship Management Function
The digital transformation of the Customer Relationship Management (CRM) function has been in the works for a long time now....
online CRM
Key Questions IT Leaders Must Ask of a CRM Platform
IT professionals have their work cut out for them- it is not simple to strike a balance between minimizing expenses,...
Aren’t Internal Customers as Important as External Customers? – Part One
In any organization, no one person or one business function can run the entire show or claim to provide for...
