New Features Make SutiDesk More Intuitive

SutiSoft announces the release of SutiDesk 3.0.4; new features and enhancements added to SutiDesk improve the overall experience of users.

Here are some of the enhancements made

Knowledge Base

SutiDesk has a built-in knowledge base - a centralized repository where users can get answers to questions based on the product and category. The knowledge base allows users to view, copy and share articles and process/workflow oriented solutions. Users are able to like or dislike articles.

Create Child Tickets

For any ticket, users can create any number of child tickets, assign to agents, and track the status of each ticket. A ticket can be closed only if the status of all the associated child tickets are closed.

Ticket Search Criteria

Users can select multiple search criteria and filter tickets by the department, assigned agents, and statuses.

Custom Workflow

When the status of a ticket is set to ”Need to Verify” while updating a ticket, SutiDesk sends email notifications to all agents defined in the custom workflow.

Alerts for Closed Tickets

Automatic email notifications will be triggered to all agents in a department on a daily basis when the status of a tickets is set to close.

For more details please visit SutiDesk or call us at 650-969-SUTI(7884) for more information.

About SutiSoft

SutiSoft develops a comprehensive suite of cloud-based business platforms and solutions for companies of all sizes. Our four SaaS platforms - Spend, HR, eSignature and CRM Platforms include scalable and easy-to-use solutions such as Travel & Expense, Accounts Payables, Accounts Receivables, Procurement, Supplier Relationship Management, HR, CRM, Document Management, Electronic Signature, Contract Lifecycle Management, and more. Our solutions enable SMBs, mid-market, and enterprises to cut costs, save time, and help in making smart business decisions. Headquartered in Sunnyvale, California, SutiSoft also has regional offices in Germany, India, and Japan. For more information, please visit our website https://www.sutisoft.com