"'Excellent product - Excellent service' SutiSoft has saved our company time & money with an easy to use platform. The service that we have received has been exceptional!.”
Discover flexible and affordable pricing options tailored to your business needs. Choose from our feature-rich plans designed to streamline customer support and enhance team efficiency.
Instantly create a ticket from a specified URL, making it easy to submit issues directly from external sources.
Easily create new tickets from the application’s "Create" page, allowing agents to manually enter customer issues.
Set up a ticket to be created at a designated time with pre-defined content, ideal for scheduled follow-ups.
Convert customer emails into support tickets for streamlined tracking and follow-up.
Collaborate effectively by leaving internal or external notes within tickets.
Automatically identify and filter out unwanted or irrelevant tickets.
Record resolution notes for future reference, ensuring a clear understanding of how issues were addressed.
Combine multiple tickets related to the same issue into a single ticket for streamlined resolution and tracking.
Maintain detailed logs of specific events and actions, including access, changes, and user activity, to track and review ticket-related operations.
Track the total time spent on each ticket update to monitor time allocation and agent productivity.
Set and manage priority levels to ensure that urgent tickets are addressed first, optimizinig response times.
Define custom password policies, including requirements for strong passwords, two-factor authentication, and expiration settings to enhance account security.
Enable secure authentication using SAML (Security Assertion Markup Language) for a streamlined single sign-on experience across platforms.
Save time by using pre-written responses for common queries, allowing agents to send clear, professional replies quickly.
Add users as followers on a ticket to ensure they receive notifications about any updates or activity related to that ticket.
Restrict access to the help desk by limiting allowed IP addresses, enhancing security by controlling who can log in.
Instantly preview ticket details without opening the full ticket, saving time for agents.
Create well-formatted responses with rich text support, ensuring clear and professional communication.
Use customizable templates in replies to ensure consistency and speed up the response process.
Set up rules to automatically assign tickets to the right team members based on predefined criteria.
Ensure timely follow-ups by creating time-based rules that notify agents or escalate tickets.
Define conditions that trigger specific actions, such as sending emails or updating ticket statuses, to keep the workflow efficient.
Route tickets to agents with the expertise needed to handle specific issues.
Distribute tickets evenly among team members to prevent overload and maintain efficiency.
Automatically reassign tickets to an alternate agent if the primary agent is unavailable or on leave, based on their calendar settings.
Create personalized email templates for consistent branding and communication.
Organize your help desk interface by customizing tabs for easier navigation.
Add and modify form fields to capture the exact information required for your workflows.
Personalize ticket forms with custom fields that suit your business requirements.
Use predefined templates for common ticket types to speed up issue reporting.
Configure unique ticket ID formats for better organization and tracking.
Choose from various date and time formats to match your preferred style or locale standards.
Automatically adjust date and time display based on your geographic region for enhanced usability.
Create unique signatures for different teams to ensure consistent branding across communications.
Automatically assign the appropriate signature based on the sender’s department for seamless email personalization.
Build a searchable repository of articles, FAQs, and guides to help users find solutions quickly and easily.
Track and manage different versions of help articles to ensure up-to-date and accurate information.
24/7 support with an AI chatbot that handles common inquiries.
Monitor individual agent performance and activity in real time.
Access ready-made reports for quick insights into key metrics.
View a summary of all open, closed, and pending tickets at a glance.
Track the progress of tickets based on their current status.
Download reports in CSV, XLS, or PDF formats for further analysis or sharing.
Build personalized dashboards tailored to your specific business needs.
Analyze key support metrics like response time and resolution time.
Measure the effectiveness of your knowledge base articles with detailed analytics.
Access analytics across all departments for a complete organizational overview.
Automate the generation and delivery of reports at regular intervals.
Measure customer satisfaction with feedback and ratings.
Visualize the life cycle of a ticket, from creation to resolution.
"'Excellent product - Excellent service' SutiSoft has saved our company time & money with an easy to use platform. The service that we have received has been exceptional!.”
"We put it in our company. The implementation and use were so easy and effective that we have now rolled it out to 7 sister companies.”
"Good. I have had no issues with the Software. It is intuitive. Easy uploads. User friendly."
